Service of the future: fast, digital and sustainable
The electrical and remote service from Venjakob Maschinenbau provides you with fast and uncomplicated support - without any travel time or travel costs. With modern digital solutions such as remote maintenance, we offer you support that is just as personal as an on-site visit. These services are not only efficient and cost-saving, but also an expression of our technological expertise and innovative strength.
- Fast response times: Immediate support without the need to travel
- Cost reduction: savings on travel costs and travel times
- Sustainability: Reduced resource consumption thanks to digital services
- Increased productivity: Higher system availability and long-term efficiency
Remote service from Venjakob
Venjakob uses the remote service to carry out efficient remote maintenance as part of your maintenance agreement. You grant our service employees access to the control system of your systems in order to carry out optimizations, identify incorrect settings at an early stage and, where possible, prevent damage. Should a fault nevertheless occur, our remote service ensures a faster response time than an on-site visit by a service technician would allow.
Advantages
- Optimizations and incorrect settings are detected and corrected at an early stage.
- Possible faults are prevented before they occur.
- In the event of faults, the remote service ensures a faster solution to the problem than an on-site visit.
- Our service team can access the system control unit directly and respond immediately.
Areas of application
- Remote maintenance of machine and system networks
- Optimization, operating data acquisition and troubleshooting
- Remote access to USB devices
Functions & features
- Direct interaction with connected end devices
- Secure communication
- High-performance hardware platform
- OpenVPN with server and client support
- Variable connection to the Internet
AR service from Venjakob
Efficient support through augmented reality
Our AR service app enables us to see faults from the perspective of your plant team. The augmented reality application gives us a direct insight into the situation on site and allows us to develop solutions together with your staff - in real time, without misunderstandings or language barriers. This technology is particularly suitable for analyzing complex malfunctions, troubleshooting and providing targeted troubleshooting support. AR is also used during the commissioning of systems to support our own technicians. Support is provided via a video call, which is carried out using AR glasses (smart glasses), smartphones or tablets.
Advantages
- Direct visual support for quick resolution of faults
- Clear communication and precise instructions in real time
- Precise fault diagnosis and rectification through augmented reality
- Support via AR glasses, smartphone or tablet for flexible application options
Areas of application
- particularly suitable for analyzing complex faults
- targeted, visual support for troubleshooting
Functions & features
- Neglect of linguistic problems through visual representation
- Display of machine-relevant data (drawings, machine parameters)
- Calls / videos can be recorded for documentation purposes
With our electrical and remote service, we ensure that your systems are looked after quickly and efficiently - without any travel times. Thanks to modern digital solutions, we guarantee high availability and maximum productivity so that you can concentrate on the essentials.
Martin Austerhoff, Head of Internal Service
We would be happy to advise you
Would you like to find out more about remote services from Venjakob - or do you already have a specific project in mind? Our contacts are on hand to provide you with expert advice, technical expertise and many years of experience.
Martin Austerhoff
Head of Internal Service
Telephone: +49 5242 9603-155E-mail: ed.bokajnev@ffohretsua.nitram
